Call, WhatsApp, email, or send us a message. Our Kenyan support team replies within a few hours during business hours, and within a day on weekends. Whether you need a quote, have a technical question, or want to move an existing website to us, we're ready to help.
Hostiko supports Kenyan individuals, startups, SMEs, and established businesses across every stage of getting online.
Shopping for hosting, a domain, or a custom plan? We'll recommend the right package for your traffic, budget, and tech stack — and send a clear KSh quote.
Best channel: WhatsApp or the form.
Existing customer with a down site, email issue, or DirectAdmin question? Our Kenyan support engineers respond quickly — include your domain and a screenshot if possible.
Best channel: Support ticket (24/7 priority) or phone.
Moving from another Kenyan host or overseas provider? We migrate your files, databases, emails, and DNS for free — usually zero downtime.
Best channel: Email support@hostiko.co.ke.
Invoice questions, renewals, refunds, or M-Pesa receipts? Log into your client area for instant invoices and payment history.
Best channel: Client area or phone.
Agency, freelancer, or IT consultant in Kenya looking to resell hosting under your own brand? Ask about our white-label reseller program.
Best channel: WhatsApp or email.
Security researcher, journalist, or reporting content abuse on a Hostiko-hosted site? Please include evidence so we can act fast.
Best channel: Email abuse@hostiko.co.ke.
Hostiko is a Nairobi-based team, so you're talking to people in your timezone who understand Kenyan internet, M-Pesa, and local business needs. Here's what to expect: