Help Center

How can we help?

Self-service guides, common questions, and step-by-step tutorials.

Getting Started

Your first 30 minutes with Hostiko

A guided checklist from "just signed up" to "site live with SSL". Aimed at first-time hosting customers.

Billing & Payments

How to pay your Hostiko invoice with M-Pesa

Step-by-step instructions for paying via M-Pesa STK Push from your client dashboard.

WordPress

Install WordPress in one click via Softaculous

Get WordPress running on your Hostiko account in under 3 minutes.

Domains & DNS

Point an existing domain to Hostiko hosting

How to change nameservers if your domain is registered with another provider.

Security & SSL

Why is my SSL showing "Not Secure"?

Diagnose and fix the most common reasons for SSL certificate warnings.

Enable two-factor authentication (2FA) on your Hostiko account

Protect your client dashboard with an authenticator app code in addition to your password.

Email

Set up your Hostiko email on iPhone or Android

Connect <em>[email protected]</em> to your phone's mail app in 3 minutes.

Backups

How to back up your Hostiko website (and restore from backup)

Daily backups are automatic, but here's how to download or restore them yourself.

Migration

Migrate your existing website to Hostiko (free)

We do the migration for you on any paid plan. Here's exactly what we need from you.

Account & Billing

Upgrade or downgrade your hosting plan

Move between Hostiko hosting tiers anytime, prorated automatically.

What's not allowed on Hostiko hosting

Acceptable use overview — what gets accounts suspended and why.

How to cancel your Hostiko hosting account

No-hassle cancellation flow — refunds within the 7-day window, account transfer otherwise.

Can't find what you need?

Our Nairobi support team responds within 1 business hour during weekdays.

WhatsApp Open a Ticket